Terms of service

Last updated: September 5, 2026

OVERVIEW

This website is operated by Cocoon Pillow.

Throughout the site, the terms “we”, “us” and “our” refer to Cocoon Pillow.

Cocoon Pillow offers this website, including all information, products, services and tools available through this site, subject to your acceptance of these Terms of Service.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and by any additional policies referenced on our website.

If you do not agree to these Terms of Service, you should not use the website or purchase our products.

SECTION 1

SELLER INFORMATION

Cocoon Pillow

Seller:

Martin Kester

Address:

10982 Roebling Ave
Los Angeles, California
United States

For any questions relating to these Terms, an order, a return or our products, please contact us through the Contact page available on our website.

SECTION 2

ELIGIBILITY AND WEBSITE USE

By using this website, you confirm that you have reached the age of majority applicable in your place of residence or that you have the necessary permission from a parent or legal guardian.

You may not use our products, website or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with the security, functionality or operation of this website.

Any fraudulent, abusive or unlawful use of the website may result in termination of access to our services.

SECTION 3

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, colors and other information displayed on our website are accurate.

However, colors and visual appearance may vary depending on lighting, photography, screen settings and device configuration.

We reserve the right to modify product descriptions, specifications, packaging or presentation where reasonably necessary.

Such changes will not affect any mandatory rights that apply to your purchase.

SECTION 4

PRICES

All prices are displayed in the currency shown on the website at the time of purchase.

Prices may change at any time before an order is submitted.

The price applicable to your order is the price displayed during checkout when your purchase is placed.

We reserve the right to correct pricing, promotional or product information errors.

If a material pricing error affects an order that has already been placed, we may contact you and, where legally permitted, cancel the affected order and issue the appropriate refund.

SECTION 5

ORDERS

Placing an order does not automatically guarantee acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, payment failure, incorrect pricing, inventory errors, shipping restrictions, inaccurate customer information or misuse of promotional offers.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

SECTION 6

PAYMENTS

Available payment methods are displayed during checkout.

You agree to provide current, complete and accurate billing and payment information.

Your order may be delayed or cancelled if payment authorization cannot be completed.

We are not responsible for delays caused by your bank, card issuer or payment provider.

SECTION 7

ORDER CANCELLATIONS

Orders may be cancelled before shipment.

If you wish to cancel an order, please contact us through the Contact page on our website as soon as possible.

Once an order has been shipped, cancellation is no longer possible.

After shipment, any eligible return must follow our Return and Refund Policy.

SECTION 8

ORDER PROCESSING AND SHIPPING

Orders are generally processed and dispatched within 48 hours.

Products are shipped from China.

Estimated delivery time is approximately 8 to 12 business days after dispatch.

Delivery dates are estimates and may be affected by customs processing, local holidays, carrier delays, weather conditions and circumstances outside our reasonable control.

Please review our Shipping Policy for complete delivery information.

SECTION 9

CUSTOMS, TAXES AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

We do not control charges imposed by customs authorities or local governments.

SECTION 10

DELIVERY INFORMATION

You are responsible for providing an accurate and complete shipping address.

Please review all delivery information before placing your order.

If you notice an error before shipment, contact us through the Contact page immediately.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Where permitted by applicable law, additional costs resulting from an incorrect address, refusal of delivery or failure to collect a shipment may be charged to the customer or deducted from any applicable refund.

SECTION 11

RETURNS AND REFUNDS

Eligible return requests must be submitted within 14 days of receiving the order.

Approved change of mind returns must be shipped to our designated return facility in China.

The customer is responsible for return shipping costs unless applicable law requires otherwise.

Because international returns are sent to China, return shipping costs may be significant.

All returns are subject to the conditions described in our Return and Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

SECTION 12

DAMAGED, INCORRECT OR DEFECTIVE ORDERS

Please inspect your order when it arrives.

If an order arrives visibly damaged, incorrect or incomplete, please contact us through the Contact page within 48 hours whenever possible.

You may be asked to provide photographs of the product, packaging and shipping label.

The 48 hour reporting request is intended to help us investigate delivery related issues quickly and does not remove any mandatory legal rights relating to defective or non conforming goods.

SECTION 13

PROMOTIONS AND DISCOUNTS

Promotional offers may be subject to specific eligibility conditions, time limits, product restrictions or availability.

Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to withdraw, correct or modify a promotion before an eligible order has been placed.

Promotions already validly applied to an accepted order will be honored unless an obvious error, fraud or abuse has occurred.

SECTION 14

OPTIONAL TOOLS AND THIRD PARTY SERVICES

Our website may provide access to services, applications or tools operated by third parties.

We do not necessarily control those third party services.

Your use of third party services may also be governed by the terms and policies of the relevant provider.

We are not responsible for third party websites, services or content except where applicable law provides otherwise.

SECTION 15

THIRD PARTY LINKS

Our website may contain links to third party websites.

These links are provided for convenience and do not necessarily represent an endorsement.

We are not responsible for the content, availability or practices of third party websites.

You should review the policies and terms of any third party service before using it.

SECTION 16

PERSONAL INFORMATION

Personal information submitted through our website is handled according to our Privacy Policy.

Please review the Privacy Policy available on our website for information regarding the collection, use and disclosure of personal information.

SECTION 17

PROHIBITED ACTIVITIES

You may not use the website to engage in fraud, unlawful activity, malicious conduct, unauthorized data collection, infringement of intellectual property rights, interference with website security or any activity intended to damage the website, our customers or third parties.

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

SECTION 18

INTELLECTUAL PROPERTY

Unless otherwise stated, branding, product descriptions, original graphics, written content, photographs, design elements and other original materials appearing on this website are owned by or licensed for use by Cocoon Pillow.

You may use the website for personal and non commercial purposes.

Unauthorized reproduction, distribution, modification or commercial use of protected materials is prohibited except where permitted by applicable law.

SECTION 19

ERRORS AND INACCURACIES

From time to time, information on the website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, availability or other information.

We reserve the right to correct errors and update information where reasonably necessary.

Nothing in this section permits us to remove rights that have already arisen under mandatory consumer law.

SECTION 20

SERVICE AVAILABILITY

We do not guarantee that the website will always be available without interruption.

We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.

We will not be responsible for temporary interruptions outside our reasonable control except where applicable law provides otherwise.

SECTION 21

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cocoon Pillow will not be liable for indirect, incidental or consequential losses resulting solely from use of the website or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms excludes mandatory consumer protections relating to defective, unsafe, misrepresented or non conforming goods.

SECTION 22

INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, intentional violation of these Terms or infringement of third party rights.

SECTION 23

SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

SECTION 24

NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce that provision later.

SECTION 25

ENTIRE AGREEMENT

These Terms of Service, together with our Return and Refund Policy, Shipping Policy, Privacy Policy and other policies displayed on the website, constitute the agreement governing your use of our website and purchases from Cocoon Pillow.

Where a specific policy contains more detailed terms relating to a particular subject, that specific policy applies to that subject.

SECTION 26

GOVERNING LAW

These Terms are governed by applicable laws relating to the seller and the transaction.

Nothing in this section deprives a consumer of mandatory protections available under the laws of their country or region where those protections legally apply.

SECTION 27

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version displayed on this page at the time you place an order will apply to that transaction unless applicable law requires otherwise.

The latest revision date will be displayed at the top of this policy.

SECTION 28

CONTACT

For questions about these Terms of Service, orders, shipping, cancellations, returns or Cocoon Pillow products, please contact us through the Contact page available on our website.

When contacting us regarding an existing order, please include your order number.