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TERMS OF SALE
Last updated: September 5, 2026
These Terms of Sale apply to purchases made through Cocoon Pillow.
SELLER
Seller:
Martin Kester
Address:
10982 Roebling Ave
Los Angeles, California
United States
PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, photographs, colors and specifications accurately.
Actual colors may vary slightly depending on screen settings, lighting conditions and other display factors.
PRICES
Prices are displayed in the currency shown on the website.
Prices may change before an order is placed.
The price applicable to your purchase is the price displayed when your order is submitted.
ORDERS
Submitting an order does not guarantee acceptance.
We reserve the right to reject or cancel an order where reasonably necessary, including suspected fraud, payment failure, pricing errors, stock errors or shipping restrictions.
If an order is cancelled after payment has been collected, the applicable amount will be refunded.
PAYMENT
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order can be fulfilled.
ORDER CANCELLATION
Customers may request cancellation before shipment.
To request a cancellation, contact us through the Contact page available on our website.
Once an order has shipped, cancellation is no longer possible and the Return and Refund Policy applies.
FULFILLMENT AND DELIVERY
Orders are generally dispatched within 48 hours.
Estimated delivery is approximately 8 to 12 business days after dispatch.
Products are shipped from China.
Delivery dates are estimates and may be affected by circumstances outside our reasonable control.
IMPORT COSTS
Customers are responsible for customs duties, import taxes and similar destination charges unless expressly stated otherwise during checkout.
RETURNS
Returns are governed by our Return and Refund Policy.
Customers requesting an eligible return must contact us within 14 days of receiving the order.
Mandatory consumer rights remain unaffected.
LIMITATION OF RIGHTS
Nothing in these Terms of Sale excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.
CONTACT
For questions regarding an order, return, cancellation or these Terms of Sale, please contact us through the Contact page available on our website.
The Original cover is cut from TENCEL™ Lyocell, derived from sustainably sourced eucalyptus wood pulp. It's naturally cooling, antimicrobial, and softer than silk. It gets softer with every wash.
We use a high-quality polyester fiber purposefully chosen for its super soft, plush feel. Our fill is soft, moldable, and cloud-like. The inner cover is zippered so you can adjust firmness.
