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SHIPPING POLICY
Last updated: September 5, 2026
ORDER PROCESSING
Orders are generally processed and dispatched within 48 hours after confirmation.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
DELIVERY TIMES
Our products are shipped from China.
Estimated delivery time is approximately 8 to 12 business days after dispatch.
Delivery estimates are provided in good faith but are not guaranteed.
Customs processing, carrier delays, weather conditions, local holidays and other circumstances outside our reasonable control may affect delivery times.
INTERNATIONAL SHIPPING
We ship internationally to eligible destinations.
Available destinations may vary depending on carrier availability, local restrictions and shipping conditions.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.
Cocoon Pillow does not control charges imposed by customs authorities or local governments.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your shipping information before completing your order.
If you notice an error before shipment, please contact us immediately through the Contact page available on our website.
Once an order has shipped, we cannot guarantee that the delivery address can be modified.
DELIVERY ISSUES
If tracking indicates that an order has been delivered but you cannot locate it, please first check with household members, neighbors, reception areas and the shipping carrier.
If you still cannot locate the order, contact us through the Contact page available on our website.
INCORRECT ADDRESSES AND REFUSED PACKAGES
If a shipment is returned because of an incorrect address, refusal of delivery or failure to collect the parcel, additional shipping costs may be charged or deducted from any applicable refund where permitted by law.
CONTACT
For questions about shipping or an existing order, please contact us through the Contact page available on our website and include your order number.
The Original cover is cut from TENCEL™ Lyocell, derived from sustainably sourced eucalyptus wood pulp. It's naturally cooling, antimicrobial, and softer than silk. It gets softer with every wash.
We use a high-quality polyester fiber purposefully chosen for its super soft, plush feel. Our fill is soft, moldable, and cloud-like. The inner cover is zippered so you can adjust firmness.
